Your privacy matters to us. This policy explains exactly what personal data Kerkiya collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon where plain English will do.
Six things every Kerkiya player should know about how we treat personal information. The full policy below has all the detail.
All personal data transmitted between your device and Kerkiya's servers is protected by TLS encryption. Data stored on our servers is encrypted at rest. We use industry-standard security protocols and review them regularly to stay ahead of emerging threats.
Kerkiya does not sell, rent, or trade your personal information to any third party for marketing purposes. Full stop. We share data only with the service providers who help us run the platform — and only the minimum data they need to do their job.
You have the right to access, correct, and delete the personal data Kerkiya holds about you. You can also request a copy of your data in a portable format. These rights can be exercised by contacting our support team — we respond within 30 days.
Every marketing email Kerkiya sends includes a one-click unsubscribe link. You can also manage your communication preferences directly from your account settings. Opting out of marketing does not affect transactional messages about your account.
Kerkiya retains your personal data only for as long as necessary to provide our services and meet our legal obligations. When data is no longer needed, it is securely deleted or anonymised. Retention periods for each data category are set out in this policy.
Kerkiya operates under a valid gaming licence and complies with all applicable data protection regulations. Our data practices are reviewed regularly by our compliance team. If regulations change, we update our practices and notify players accordingly.
Summary: Kerkiya collects personal data to operate our platform, verify your identity, process payments, and keep your account secure. We do not sell your data. You have clear rights over your information and can contact us at any time to exercise them. The full details are below.
This Privacy Policy explains how Kerkiya ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the Kerkiya platform at kerkiya.app and through the official Kerkiya mobile application. It also explains the rights you have in relation to your personal data and how to exercise them.
Kerkiya is committed to handling personal data responsibly and transparently. We collect only the data we genuinely need, use it only for the purposes described in this policy, and protect it with appropriate technical and organisational measures. We do not use your data in ways you would not reasonably expect.
By registering on the Kerkiya platform or by continuing to use it after this policy has been updated, you acknowledge that you have read and understood how we handle your personal data. If you have questions about anything in this policy, please contact our support team — details are at the end of this document.
This Privacy Policy should be read alongside the Kerkiya Terms and Conditions, which govern your use of the platform. In the event of any conflict between this policy and the Terms and Conditions, the Terms and Conditions take precedence unless otherwise stated.
Kerkiya collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information we receive from third-party service providers such as payment processors and identity verification services.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration form, verification documents |
| Contact Data | Email address, phone number, mailing address | Registration form, account settings |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Payment processor, platform activity |
| Verification Data | Government-issued ID, proof of address, selfie for liveness check | Identity verification process |
| Gaming Activity Data | Games played, bets placed, session duration, win/loss history | Platform activity logs |
| Technical Data | IP address, device type, browser type, operating system, time zone | Automatic collection on platform use |
| Communication Data | Support chat transcripts, email correspondence | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel | Account settings, email unsubscribe actions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly necessary for responsible gaming purposes — for example, if you disclose a gambling-related health concern when requesting self-exclusion. In such cases, the data is handled with additional care and is not used for any other purpose.
Note: You are not required to provide all of the data listed above to use the Kerkiya platform. However, some features — such as withdrawals and bonus claims — require identity verification, which means certain data categories are mandatory for those features to be available to you.
Kerkiya uses your personal data for the following purposes. We only use data for purposes that are compatible with the reason it was originally collected. If we need to use your data for a new purpose, we will notify you and, where required, seek your consent.
Kerkiya does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If automated processing is used in a decision that affects your account — such as a fraud flag — you have the right to request human review of that decision.
Every time Kerkiya processes your personal data, we do so on one of the following legal bases. Understanding these bases helps you know why we collect what we collect and what rights you have in each case.
Withdrawing Consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time by contacting support or updating your account preferences. Withdrawing consent will not affect any processing that took place before the withdrawal.
Kerkiya does not sell, rent, or trade your personal data. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose.
All third parties with whom Kerkiya shares personal data are required to handle that data in accordance with applicable data protection laws and to implement appropriate security measures. We do not permit third parties to use your data for their own marketing purposes.
Kerkiya uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
You can manage your cookie preferences through your browser settings or through the cookie preference centre available on the Kerkiya platform. Please note that disabling essential cookies will prevent you from using the platform. For more information about the specific cookies we use, contact our support team.
Do Not Track: Some browsers send a "Do Not Track" signal to websites. Kerkiya currently does not alter its data collection practices in response to Do Not Track signals, but we do honour opt-out requests made through our cookie preference centre and account settings.
Kerkiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures are reviewed and updated regularly.
Despite these measures, no system is completely immune to security risks. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact our support team immediately. In the event of a data breach that affects your rights and freedoms, Kerkiya will notify you without undue delay as required by applicable law.
Kerkiya retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and accounting requirements. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Licensing and AML obligations |
| Transaction records | 7 years after transaction date | Financial regulatory requirements |
| Gaming activity logs | 3 years after account closure | Dispute resolution and responsible gaming |
| Support communications | 2 years after last interaction | Quality assurance and dispute resolution |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Technical and log data | 12 months | Security monitoring and debugging |
If you request deletion of your account, Kerkiya will delete or anonymise your personal data within 30 days, except for data that we are legally required to retain for the periods set out above. We will confirm the deletion in writing once it has been completed.
You have a number of rights in relation to the personal data Kerkiya holds about you. These rights are set out below. To exercise any of these rights, contact our support team with your request. We will respond within 30 days and will not charge a fee for reasonable requests.
Request a copy of the personal data Kerkiya holds about you, along with information about how it is used.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no longer a lawful reason for us to hold it.
Ask us to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Receive a copy of your data in a structured, machine-readable format that you can transfer to another service.
Object to processing based on legitimate interests, including direct marketing. We will stop unless we have compelling grounds to continue.
How to Exercise Your Rights: Email [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We may need to verify your identity before processing the request. We will respond within 30 days.
The Kerkiya platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on the Kerkiya platform, please contact us immediately at [email protected] and we will close the account and delete the associated data without delay.
Kerkiya uses age verification measures during registration to prevent minors from accessing the platform. These measures include date-of-birth checks at registration and document-based identity verification before withdrawals are processed. If we discover that an account belongs to a minor, it will be closed immediately and any deposits returned to the payment source.
Kerkiya's primary servers are located within the jurisdiction in which we are licensed. However, some of our third-party service providers — such as cloud infrastructure providers and identity verification services — may process data in other countries. Where data is transferred internationally, we ensure that appropriate safeguards are in place.
Safeguards for international transfers may include standard contractual clauses approved by the relevant data protection authority, adequacy decisions recognising the destination country's data protection standards, or other legally recognised transfer mechanisms. If you would like more information about the safeguards in place for a specific transfer, contact our support team.
Your Data, Your Rights: Regardless of where your data is processed, Kerkiya ensures that you retain the same rights over your personal data as described in Section 9 of this policy. International transfers do not reduce your rights or Kerkiya's obligations to you.
Kerkiya may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes, we will notify registered players by email and display a prominent notice on the platform for at least 30 days.
The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically so you are always aware of how your data is being handled. If you continue to use the Kerkiya platform after a policy update, you are acknowledging the updated version.
If a proposed change to this policy would significantly affect how we use your personal data in a way that requires your consent, we will seek that consent before the change takes effect. You will always have the option to close your account if you do not agree with an updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Kerkiya handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond promptly.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Our support team can provide guidance on how to do this if needed.
Effective Date: This Privacy Policy is effective as of January 2025 and supersedes all previous versions. Players who registered before this date are subject to this updated policy from the date they were notified of the update.
Kerkiya is a licensed platform with transparent data practices, fast payouts, and support available around the clock. Register today and play with confidence.