These terms govern your use of the Kerkiya platform. Please read them carefully before registering or placing any bets. By creating an account on Kerkiya, you agree to everything set out below.
These six points summarise the most important parts of the Kerkiya terms. The full terms below contain the complete detail — please read those too.
Kerkiya is strictly for adults. You must be at least 18 years old to register and play. Kerkiya verifies age during registration and reserves the right to request identity documents at any time. Accounts found to belong to minors will be closed immediately.
Each player is allowed one Kerkiya account only. Creating multiple accounts — whether under your own name or someone else's — is a breach of these terms and will result in all accounts being closed and any balances being forfeited. This rule exists to protect the fairness of the platform for everyone.
All bonuses offered by Kerkiya come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. The specific requirements for each bonus are stated clearly on the bonus page before you claim. Attempting to abuse the bonus system will result in account suspension.
Before processing your first withdrawal, Kerkiya will ask you to verify your identity. This is a standard requirement under our licence and is there to protect your account. You will need to provide a valid photo ID and proof of your payment method. Verification is a one-time process for most players.
You are responsible for keeping your Kerkiya login credentials confidential. Do not share your password with anyone. Kerkiya will never ask for your password via email or chat. If you suspect your account has been accessed without your permission, contact support immediately and change your password.
Kerkiya may update these terms from time to time. When we do, we will notify registered players by email and display a notice on the platform. Continued use of Kerkiya after an update constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed.
Important: These Terms and Conditions ("Terms") form a legally binding agreement between you and Kerkiya. By accessing or using the Kerkiya platform at kerkiya.app, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, please do not use the platform.
These Terms and Conditions govern your use of the Kerkiya online gaming platform, operated under a valid gaming licence. Kerkiya provides online casino games, sports betting, live dealer games, and related services to eligible players. The platform is accessible via kerkiya.app and through the official Kerkiya mobile application.
Throughout these Terms, "Kerkiya", "we", "us", and "our" refer to the platform operator. "You" and "your" refer to the registered player using the Kerkiya platform. "Platform" refers to the website, mobile application, and all associated services provided by Kerkiya.
These Terms should be read alongside the Kerkiya Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Kerkiya. In the event of any conflict between these documents, these Terms take precedence unless otherwise stated.
Kerkiya reserves the right to amend these Terms at any time. Amendments will be communicated to registered players via email and via a notice on the platform. Your continued use of Kerkiya following any amendment constitutes your acceptance of the updated Terms.
To register and use the Kerkiya platform, you must meet all of the following eligibility requirements:
Kerkiya reserves the right to verify your eligibility at any point. If you are found to be ineligible, your account will be closed and any pending withdrawals may be withheld pending investigation. Kerkiya will not be liable for any losses incurred by an ineligible player who has misrepresented their eligibility.
Age Verification: Kerkiya takes age verification seriously. If we are unable to verify that you are 18 or older, your account will be suspended until verification is complete. Any winnings accumulated during an unverified period may be withheld.
To access real-money games on Kerkiya, you must create a registered account. Registration is free and requires you to provide accurate personal information including your full name, date of birth, email address, and a valid phone number. You must ensure that all information provided during registration is truthful and up to date.
Each individual is permitted to hold only one Kerkiya account. Duplicate accounts are not permitted under any circumstances. If Kerkiya identifies that a player holds more than one account, all accounts will be closed and any balances may be forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation before any action is taken.
You are responsible for maintaining the confidentiality of your login credentials. Kerkiya will never ask for your password via email, live chat, or any other channel. Any activity that occurs on your account while you are logged in is your responsibility. If you believe your account has been compromised, contact Kerkiya support immediately and change your password.
Kerkiya reserves the right to refuse registration to any applicant without providing a reason. Registration does not guarantee access to all features of the platform — some features may require additional verification steps.
Kerkiya accepts deposits via a range of payment methods including bKash, Nagad, Rocket, and standard bank transfers. The available payment methods and their associated minimum and maximum deposit limits are displayed on the Kerkiya wallet page. Deposit limits may vary depending on your account verification status.
All deposits must be made from a payment method that belongs to you. Kerkiya does not accept deposits from third-party accounts. If a deposit is received from a payment method that does not match the account holder's verified identity, the deposit may be reversed and the account suspended pending investigation.
Deposits are credited to your Kerkiya account balance as soon as the payment is confirmed by the payment provider. In most cases this is instant, but processing times may vary depending on the payment method and the payment provider's systems. Kerkiya is not responsible for delays caused by third-party payment processors.
Currency: All balances on Kerkiya are displayed in BDT (Bangladeshi Taka). There are no currency conversion fees for players depositing in BDT. Kerkiya does not charge a fee for standard deposits, though your payment provider may apply their own charges.
Kerkiya reserves the right to request documentation to verify the source of funds for any deposit. This is a standard anti-money laundering requirement under our licence. Failure to provide requested documentation may result in the deposit being reversed and the account being suspended.
You may request a withdrawal of your available balance at any time, subject to the conditions set out in these Terms. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. Kerkiya does not process withdrawals to third-party accounts under any circumstances.
Before your first withdrawal is processed, Kerkiya will require you to complete identity verification. You will be asked to provide a valid government-issued photo ID and proof of your payment method. This is a one-time process for most players and is required under our licensing obligations.
If your withdrawal request is declined, Kerkiya will notify you by email with the reason. Common reasons for declined withdrawals include incomplete verification, outstanding wagering requirements on bonus funds, or a mismatch between the withdrawal method and the deposit method. Contact support if you need assistance resolving a declined withdrawal.
Withdrawal Restrictions: Kerkiya reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms. In such cases, Kerkiya will notify you and may request additional documentation before processing the withdrawal.
Kerkiya offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms displayed on the Kerkiya bonus page at the time of the offer. These Terms set out the general rules that apply to all Kerkiya bonuses unless the specific bonus terms state otherwise.
All bonuses on Kerkiya are subject to wagering requirements. This means that before any winnings derived from a bonus can be withdrawn, you must wager the bonus amount (or the bonus plus deposit amount, depending on the specific offer) a specified number of times. The wagering requirement for each bonus is clearly stated before you claim it.
Kerkiya takes bonus abuse seriously. Any player found to be exploiting bonuses — including through the use of multiple accounts, coordinated play, or any other method designed to circumvent the spirit of the bonus terms — will have their account suspended and any bonus-derived winnings forfeited. Kerkiya's decision on bonus abuse matters is final.
Bonus Changes: Kerkiya does not change the terms of a bonus after it has been claimed by a player. The terms that apply are those displayed at the time of claiming. If you have a dispute about bonus terms, contact support with a screenshot of the offer as it appeared when you claimed it.
All games available on the Kerkiya platform use a certified random number generator (RNG) that has been independently tested and verified by a third-party testing laboratory. The RNG ensures that game outcomes are genuinely random and cannot be predicted or manipulated by Kerkiya or by players.
Each game on Kerkiya has its own specific rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. Kerkiya is not responsible for losses incurred as a result of a player misunderstanding the rules of a game.
The Return to Player (RTP) percentage for each game is published in the game information panel. RTP figures represent the theoretical long-term return and do not guarantee any specific outcome in any individual session. Kerkiya does not alter RTP figures from those certified by the game provider.
The following activities are strictly prohibited on the Kerkiya platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in legal action where applicable.
Fraud and Money Laundering: Kerkiya is required by law to report suspicious financial activity to the relevant authorities. Any player found to be using the platform for money laundering or fraud will have their account closed, their funds frozen, and the matter reported to law enforcement.
Kerkiya reserves the right to suspend or close any player account at any time, with or without prior notice, if we have reasonable grounds to believe that the account holder has breached these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform.
If your account is suspended, you will be notified by email with the reason for the suspension where it is safe and appropriate to do so. During a suspension, you will not be able to log in, deposit, withdraw, or place bets. Kerkiya will aim to resolve suspensions within five business days where the issue can be resolved.
You may also choose to close your own Kerkiya account at any time by contacting support. Before closing your account, any available balance will be returned to you via your verified payment method, subject to the completion of any outstanding wagering requirements on bonus funds.
Kerkiya is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, and self-exclusion. These tools are available directly from your account settings and take effect immediately when activated.
If you feel that your gaming is becoming a problem, we encourage you to use these tools or contact our support team for assistance. Kerkiya will never pressure you to continue playing or to increase your deposits. Our support team is trained to handle responsible gaming conversations with sensitivity and without judgment.
For more detailed information about the responsible gaming tools available on Kerkiya and the support resources we recommend, please visit our dedicated Responsible Gaming page.
Self-Exclusion: If you choose to self-exclude from Kerkiya, your account will be closed for the period you select. During this time, Kerkiya will not send you any marketing communications and will not accept any attempt to reopen your account before the exclusion period ends.
All content on the Kerkiya platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the intellectual property of Kerkiya or its licensors. You may not copy, reproduce, distribute, or create derivative works from any Kerkiya content without prior written permission.
The Kerkiya name, logo, and brand identity are registered trademarks. Unauthorised use of the Kerkiya brand in any context — including on social media, in advertising, or in any other public-facing material — is prohibited and may result in legal action.
Game content available on the Kerkiya platform is licensed from third-party game providers. The intellectual property rights in those games remain with the respective providers. Kerkiya does not claim ownership of third-party game content.
To the fullest extent permitted by applicable law, Kerkiya's total liability to you in connection with your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you in the 12 months preceding the event giving rise to the claim.
Kerkiya is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity. This limitation applies even if Kerkiya has been advised of the possibility of such losses.
Nothing in these Terms limits Kerkiya's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
Kerkiya collects and processes personal data in accordance with our Privacy Policy. By registering on the Kerkiya platform, you consent to the collection and processing of your personal data as described in that policy. The Privacy Policy is available on the Kerkiya website and forms part of the overall agreement between you and Kerkiya.
Kerkiya will never sell your personal data to third parties. We share data only with service providers who assist us in operating the platform — such as payment processors and identity verification services — and only to the extent necessary for those purposes. All third-party service providers are bound by confidentiality obligations.
Kerkiya may be required to disclose your personal data to regulatory authorities or law enforcement agencies in certain circumstances. We will comply with all lawful requests for data disclosure and will notify you where we are legally permitted to do so.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Kerkiya is licensed to operate. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed from the Terms and the remaining provisions shall continue in full force and effect.
Kerkiya encourages players to contact our support team in the first instance to resolve any dispute informally. If a dispute cannot be resolved through support, it may be escalated to the relevant regulatory body under our licence. Details of the escalation process are available from our support team.
If you have any questions about these Terms and Conditions, or if you need assistance with your Kerkiya account, please contact our support team. We are available 24 hours a day, seven days a week via live chat on the platform and by email.
When contacting support about a specific issue, please have your account username and a description of the issue ready. For disputes about game outcomes, please include the game name, date and time of the session, and the round ID if available — this helps our team locate the relevant server logs quickly.
Effective Date: These Terms and Conditions are effective as of January 2025 and supersede all previous versions. Players who registered before this date are bound by these updated Terms from the date they were notified of the update.
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